Last updated: 12 August 2026
Who we are
FS Brand Garage is a vehicle repair garage based at 10 Crompton Way, Tonge Fold, Bolton BL2 2SD. For questions about this policy or your personal information, email FSBrandGarage40@gmail.com or call 01204 867523.
Information we collect
When you contact us by telephone, email or through a connected website enquiry service, we may collect your name, telephone number, email address, preferred contact method, vehicle registration, vehicle details, mileage, the work required, symptoms or faults, urgency and any other information you choose to provide.
Our website may also receive basic technical information such as your IP address, browser type and device information through normal website hosting and security logs.
How we use your information
We use your information to respond to enquiries, assess the work your vehicle may need, provide estimates, arrange and manage appointments, carry out requested services, keep appropriate business records and meet our legal obligations.
Our usual lawful bases are taking steps at your request before entering into a contract, performing a contract with you, complying with legal obligations, and our legitimate interests in operating and protecting the garage and responding to customers.
Who we share information with
We do not sell your personal information. We may share it only where necessary with service providers that support our website or business, professional advisers, insurers, payment providers, parts or specialist service suppliers, or public authorities where required by law. We require organisations acting for us to handle information appropriately.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to your enquiry, completing work, maintaining service and accounting records, resolving disputes and meeting legal requirements. Retention periods depend on the type of record and the applicable legal or business need.
Security
We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
Your rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of use, transfer of your information, or to object to certain uses. Where processing is based on consent, you may withdraw that consent at any time.
To exercise a right, contact us using the details above. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Third-party services and links
Our website includes links to other websites and embedded services such as Google Maps. The contact form uses Google reCAPTCHA to help prevent spam. Those providers process information under their own privacy policies, including Google's Privacy Policy and Terms of Service. We are not responsible for the privacy practices of third-party websites.
Changes to this policy
We may update this policy when our services, website or legal obligations change. The latest version will always be published on this page.